Return, Refund & Cancellation Policy

Angelo’s Italian Bakery & Market
755 Wonderland Rd N, London, ON N6H 4L1
Phone: 519-473-7772 | Email: service@angelosbakery.com
Effective Date: August 12, 2026

Our Commitment

At Angelo’s Italian Bakery & Market, everything we prepare, bake, or select is crafted to be enjoyed at peak freshness and quality. If an item does not meet your expectations, we want to address it promptly. Because we handle fresh food, prepared items, and perishable goods, return and refund eligibility varies by product category.

Scope of This Policy

This policy applies to purchases made in store at 755 Wonderland Rd N and to orders placed online at angelosbakery.com, by phone, or in person.

The version of this policy in effect on the date you place your order is the version that applies to that order.

Orders placed through third-party delivery or ordering platforms are subject to that platform’s own refund and cancellation terms.

1. Fresh Bakery, Prepared Foods, Deli, and Produce

For public health and food safety reasons, we cannot accept physical returns of fresh bakery items, prepared hot/cold foods, deli items, fresh produce, or any perishable product requiring refrigeration.

Quality Issues: If you experience a quality issue with a fresh or perishable item, please report it to us within 24 hours of pickup or delivery by calling 519-473-7772 or emailing service@angelosbakery.com.
Proof of Purchase: Please have your receipt or online order number available.
Verification: Please retain the product where possible and include a photo showing the concern.
Resolution: Approved quality claims will receive a replacement item, store credit, or refund. Where you are entitled to a refund under applicable law, a refund will be provided.

Allergen Concerns: If you have a question or concern relating to allergens or ingredients, contact us immediately at 519-473-7772. Our allergen and shared-facility disclosures are set out in our Terms of Service. Nothing in this policy limits your rights in relation to food safety.

2. Packaged Grocery and Pantry Items

Unopened and undamaged non-perishable packaged grocery items may be returned within 14 calendar days of purchase for a refund.

Conditions: Items must be in their original, unopened packaging and stored in accordance with product label instructions.
Receipt Required: You must present your original store receipt or online order confirmation.
Exclusions: We cannot accept returns on opened, partially used, expired, or improperly stored grocery items.
In-Store Only: All packaged goods returns must be completed in person at our London store location. We do not offer mail-in return options, and no return shipping costs apply.

3. Gift Baskets and Gift Boxes

Unopened Baskets: Unopened gift baskets or gift boxes may be returned within 7 calendar days of purchase with a receipt. Baskets that have been opened, unwrapped, or partially consumed are not eligible for return or refund.
Gift Recipient Issues: If a recipient receives a damaged or incomplete gift basket, please contact us within 48 hours of receipt or delivery so we can resolve the issue.
Perishable Contents: Fresh or perishable items included within a basket are subject to the 24-hour reporting window set out in Section 1, rather than the 48-hour window above.

4. Custom Cakes & Specialty Baking

Custom cakes are handcrafted to order according to unique customer specifications and cannot be resold.

Design Changes: Modifications to cake design, sizing, or details must be requested at least 5 business days prior to the scheduled pickup date and are subject to operational capacity.
Cancellations 48+ Hours Notice: Cancellations made 48 hours or more prior to the scheduled pickup date will receive a refund minus the cost of any custom materials, toppers, ingredients, and preparation labour already incurred at the time of cancellation.
Cancellations Under 48 Hours: Cancellations made fewer than 48 hours prior to the scheduled pickup date are non-refundable, as ingredients have been purchased and production has begun.
Application of Deposit: Where a deposit has been paid, it is applied against ingredients purchased, custom materials, and preparation labour already incurred at the time of cancellation. Any remaining balance is refunded. Where costs incurred meet or exceed the deposit, no refund is issued.
Wedding Cakes: Wedding cakes are subject to the custom terms confirmed in writing at the time of booking.
Quality & Acceptance: Please inspect your custom cake carefully upon pickup or delivery. Any visual or structural concerns must be raised at pickup or within 24 hours. Refund requests made after an event has occurred or after a major portion of the cake has been consumed cannot be honoured.

5. Catering Orders

Cancellation 48+ Hours Notice: Catering cancellations received 48 hours or more prior to the scheduled order time will receive a full refund.
Cancellation Under 48 Hours Notice: Cancellations received fewer than 48 hours before the scheduled time are non-refundable, as specialty ingredients will have been procured and kitchen production initiated.
Application of Deposit: Where a deposit has been paid, it is applied against ingredients purchased and preparation labour already incurred at the time of cancellation. Any remaining balance is refunded.
Order Modifications: Guest count adjustments or menu alterations must be confirmed at least 48 hours in advance.

6. Gift Cards

Angelo’s gift cards do not expire, and we do not charge fees for their issuance or use except where permitted by law (for example, the replacement of a lost or stolen card).

Gift cards are non-refundable and non-exchangeable, and cannot be redeemed for cash unless required by applicable law. Angelo’s is not responsible for lost or stolen gift cards.

7. Changing or Cancelling a Standard Online Order

Standard online orders (excluding custom cakes and catering, which are covered in Sections 4 and 5) may be changed or cancelled for a full refund provided you contact us at least 24 hours before your scheduled pickup or delivery time, and before preparation has begun.

Requests made after preparation has begun cannot be refunded for perishable items.

8. Online Orders, Unclaimed Pickups, and Delivery

Advance Notice: Standard online ordering requires a minimum of 24 hours advance notice.
Unclaimed Pickup Holding Period: Orders not collected at the scheduled pickup time will be held for up to 48 hours. If no alternative pickup arrangement has been made with us within that period, perishable products will be disposed of for food safety reasons and are non-refundable. Non-perishable items from an unclaimed order remain available for collection or return in accordance with Section 2.
Local Delivery: You are responsible for ensuring an authorized individual is present to receive local deliveries. If a delivery fails because no one is present or incorrect address details were provided, perishable goods are not eligible for a refund or complimentary redelivery.
Delivery Fees: Where we cancel or cannot fulfill an order, any delivery fee charged is refunded in full. Where you cancel a delivery order within the timeframes above, the delivery fee is refunded provided the order has not yet been dispatched.

9. Orders Cancelled by Angelo’s

We may occasionally need to cancel or reschedule an order due to product unavailability, equipment failure, severe weather, an unplanned closure, or other circumstances beyond our control. Where we cancel an order, you will receive a full refund, including any deposit and delivery fee paid, or the option to reschedule.

10. Missing, Damaged, or Incorrect Items

Please check your order thoroughly at pickup or upon delivery driver arrival. If an item is missing, incorrect, or damaged:

Contact us within 24 hours at 519-473-7772 or service@angelosbakery.com.
Provide your order number and photo evidence of any damaged items.
Approved claims will receive a direct item replacement, store credit, or partial refund for the missing/damaged portion.

11. Refund Processing

Method of Refund: Approved refunds are credited back to the original method of payment. Refunds for original cash payments are issued in store.
Processing Time: Please allow 5 to 10 business days for electronic refunds to reflect on your statement, depending on your card issuer or banking institution.
Taxes and Fees: Applicable taxes are refunded in proportion to the amount refunded.
Before Disputing a Charge: If you have a concern about a charge, please contact us first at 519-473-7772. We can almost always resolve the issue faster than a payment dispute.

12. Fair Use of This Policy

We reserve the right to decline a return or refund where we reasonably believe the policy is being misused, including repeated claims without proof of purchase or claims inconsistent with the condition of the goods. This does not affect your statutory rights.

13. How to Request Assistance

Call: 519-473-7772 during business hours.
Email: service@angelosbakery.com.
In-Store: Bring unopened packaged goods with your original receipt to 755 Wonderland Rd N, London, ON.

We respond to written requests within 5 business days.

Statutory Consumer Rights

This policy does not limit or affect your rights under applicable Ontario consumer protection legislation.

Angelo’s Italian Bakery & Market
755 Wonderland Rd N, London, ON N6H 4L1
Phone: 519-473-7772 | Email: service@angelosbakery.com
Store Hours: Monday to Saturday: 8:00 AM to 8:00 PM | Sunday: 8:00 AM to 7:00 PM