Angelo's Italian Market Multi-Year Accessibility Plan

Accessibility for Ontarians with Disabilities Act (AODA)

This 2021-2026 accessibility plan outlines the commitments and actions that Angelo’s Italian Market will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Angelo’s Italian Market is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equitable opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements, especially as they relate to the Accessibility for Ontarians with Disabilities Act (AODA).


Angelo’s Italian Market has implemented a Customers with Disabilities policy to ensure that customers with disabilities are treated with respect and dignity in their shopping experience.


Angelo’s Italian Market has provided in-person training to all of its employees on the subject of customers with disabilities and Angelo’s will ensure that the training remains current at all times. Angelo’s also enforces mandatory refresher training every 3 years.

Angelo’s Italian Market will provide training to employees on applicable accessibility laws and on human rights legislation as it relates to people with disabilities. Training for current employees was completed on May 30th 2021 and will be updated and provided on an on-going basis.

Information and Communications

Angelo’s Italian Market is committed to meeting the communication needs of people with disabilities.

Angelo’s Italian Market is currently in the process of updating its websites and content on those sites to conform with Web Content Accessibility Guidelines (WCAG) 2.0, Level A and Level AA by January 1, 2026.


Angelo’s Italian Market is committed to fair and accessible employment practices.

Angelo’s Italian Market will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Angelo’s will review current recruitment policies, job descriptions, processes and communications and amend as necessary to reflect required integrated accessibility standards.

Angelo’s Italian Market will develop or revise as required individual accommodation plans and return-to-work policies for employees who have been absent due to a disability.

Angelo’s Italian Market will review performance management, career development and re-deployment processes and amend as required to ensure the accessibility needs of employees with disabilities are taken into account in connection with these processes.

Angelo’s Italian Market will take the opportunity to identify and take any necessary steps to prevent and remove other accessibility barriers impacting employment.

Design of Public Spaces

Angelo’s Italian Market will work toward meeting the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces which can include accessible off-street parking, ramps, sidewalks, entrances and service-related elements like service counters, check-out lines, waiting areas and washrooms.


We want to hear about your experience. If you have questions or wish to provide feedback we can be emailed at: Our emails are answered Monday through Friday from 8:00 a.m. to 4:30 p.m. EST (excluding holidays)

For more information

  • You can call us at 519-473-7772
  • You can fill out the “contact us” form on our website

If you require an alternative format, please ask for a store manager when visiting Angelo’s Italian Market.

If you would like to read Angelo’s Italian Market’s Customer with Disabilities Policies. View Now »